Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are displayed at checkout and depend on your location and chosen shipping method.
Delivery times may vary due to courier delays, customs clearance, or unforeseen circumstances.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to track your shipment.
Please allow 24–48 hours for tracking details to update after dispatch.

 Shipping Destinations

Pyramid Cosmetics ships to select regions and countries as displayed during checkout.
If your location is not available, please contact us at pyramidcosmetic@gmail.com or WhatsApp +971 58 506 5080 for assistance.

 Delayed or Lost Packages

We are not responsible for delays caused by the courier, incorrect addresses, or events beyond our control.
If your order is delayed or appears lost, please contact the courier or reach out to us for support.

 Incorrect or Incomplete Address

Please ensure your shipping details are correct before placing your order.
Pyramid Cosmetics is not responsible for lost packages due to incorrect or incomplete addresses.
If a package is returned to us, re-shipping fees may apply.

 Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged product and packaging.
We will investigate and assist you promptly.

Customs, Duties & Taxes

International orders may be subject to customs duties or local taxes.
These charges are the responsibility of the customer and are not included in the product or shipping prices.