Care AND More Lip Balm

Overview

At Pyramid Cosmetics, we want you to be completely satisfied with your purchase.
If you are not fully satisfied, our return and refund process is simple and customer-friendly.

 Returns

• You may request a return within 7 days of receiving your order.

• To be eligible, products must be unused, unopened, and in their original packaging.

• For hygiene and safety reasons, we cannot accept returns on opened cosmetics, skincare, personal care, or perfume products.

• To initiate a return, contact us at pyramidcosmetic@gmail.com or via WhatsApp +971 58 506 5080 with your order number and reason for return.

• Once approved, we’ll provide instructions for returning the item.

Refunds

• After we receive and inspect the returned item, we will notify you about the approval of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, unless the product was defective or sent in error.

 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging.
We will replace the item or issue a full refund at no extra cost.

Exchanges

We currently do not offer direct exchanges.
If you wish to exchange a product, please return the original item for a refund and place a new order.

Non-Returnable Items

For safety and hygiene, the following items cannot be returned:

• Opened or used cosmetics and personal care products

• Perfumes and fragrances

• Sale or promotional items

• Gift cards

 Contact Us

For any questions regarding returns or refunds, contact us at:
📩 Email: pyramidcosmetic@gmail.com
💬 WhatsApp: +971 58 506 5080